Contact Us

For help choosing a home accent, understanding a product's measurements or checking an order, contact Carlisle's Home In the Harbor using the details below. Please include your order number for order-related questions. Never send full card numbers, security codes or account passwords.

Order and product support

We aim to respond within 24–48 hours. Our store opening hours use Eastern Time, which observes EST in winter and EDT in summer. Online order processing runs Monday–Friday, excluding public holidays; the daily cutoff is 3:00 p.m. Eastern Time.

Returns and damaged deliveries

Please contact us before sending an item back so we can provide return instructions. For a damaged or incorrect item, keep the packaging and include photographs if possible. See our Return Policy for the 30-day return window and shipping responsibility.

Contact information

Store Name: Carlisle's Home In the Harbor
Address: 1005 Bridge St, Ashtabula, OH 44004, United States
Phone: +1 (440) 964-8000
Email: info@carlisleshome.com
Opening Hours: Monday–Saturday, 10:00 a.m.–5:00 p.m.; Sunday, noon–3:00 p.m.
Time Zone: Eastern Time (EST/EDT), America/New_York
Response Time: 24–48 hours