All online prices and checkout charges are in United States dollars (USD). Available payment methods are displayed at checkout; use only the options offered for your order.
Accepted payment methods
Card payments are processed through ONERWAY (Direct). The configured card methods are Visa, Mastercard, American Express, Discover, JCB, Diners Club and Maestro. The options available for your specific order are shown at checkout.
Checkout and payment
Review your items, delivery address and order total before submitting payment. Applicable taxes are calculated at checkout. Shipping within the United States is free by UPS. Your payment provider may require additional authentication before approving a transaction.
Payment security
Payments are handled through the secure Shopify checkout and the payment providers shown there. Do not email your full card number, security code, bank credentials or password. Contact your payment provider directly for questions about authentication or account restrictions.
Order confirmation
After checkout, look for an order confirmation at the email address you provided. Check your spam folder and verify the address if it does not arrive. A payment authorization or pending bank entry alone does not confirm that an order has completed. Contact us with your name and checkout email if you need help locating an order.
Payment problems
If payment is declined, check your billing information, available funds and any authentication request. You may try another method displayed at checkout or contact your payment provider. Avoid repeatedly submitting payment if you are unsure whether the order completed; contact us first so we can help check it.
Refunds
Approved refunds are returned to the original payment method. Bank and provider processing times vary. See our Return Policy for eligibility and the refund process.
Contact information
Store Name: Carlisle's Home In the Harbor
Address: 1005 Bridge St, Ashtabula, OH 44004, United States
Phone: +1 (440) 964-8000
Email: info@carlisleshome.com
Opening Hours: Monday–Saturday, 10:00 a.m.–5:00 p.m.; Sunday, noon–3:00 p.m.
Time Zone: Eastern Time (EST/EDT), America/New_York
Response Time: 24–48 hours