Effective November 12, 2026. This policy explains how Carlisle's Home In the Harbor handles personal information when you browse our Shopify store, place an order or contact us.
Information we collect
We collect information you provide, such as your name, contact details, billing and delivery addresses, order contents and support messages. Shopify and connected payment services handle payment information necessary to process checkout. When you use the site, device, browser, approximate location, cookie and usage information may be collected through store technology.
How information is used
We use information to process payments, fulfill and track orders, arrange returns, answer questions, maintain records, protect against fraud and improve the store. Where required, optional marketing or nonessential tracking depends on your consent or privacy preferences. We do not require marketing consent to purchase.
Service providers and disclosures
Our store is hosted by Shopify. Information may be shared with Shopify, payment providers, UPS and other service providers as necessary to operate the store and deliver your order. We may disclose information to comply with law, respond to lawful requests or protect rights and security. Service providers may process data outside your state or country, subject to applicable safeguards and law.
Cookies and privacy choices
Cookies and similar technologies support cart, checkout, security and store functionality. Depending on enabled features and your region, they may also support analytics or advertising. Use the privacy controls available on the site and visit Your Privacy Choices. Our privacy opt-out tool remains available for applicable data sharing choices. You can also manage cookies in your browser; blocking essential cookies may affect checkout.
Your rights
Depending on where you live, you may have rights to access, correct, delete or obtain a copy of personal information, opt out of certain uses or appeal a privacy decision. Contact us to submit a request. We may verify your identity, and certain information may need to be retained for legal, security or transaction purposes. We will not discriminate against you for exercising applicable privacy rights. An authorized agent may contact us where permitted by law.
Retention and security
We retain information as reasonably needed to provide services, maintain business and tax records, resolve disputes and meet legal requirements. We use reasonable safeguards, but no system guarantees absolute security. Please avoid sending sensitive payment credentials in support messages.
Children and updates
The store is intended for a general adult shopping audience and is not directed to children under 13. Contact us if you believe a child has provided personal information. We may update this policy as the store or applicable requirements change; the effective date will be revised when we do.
Contact information
Store Name: Carlisle's Home In the Harbor
Address: 1005 Bridge St, Ashtabula, OH 44004, United States
Phone: +1 (440) 964-8000
Email: info@carlisleshome.com
Opening Hours: Monday–Saturday, 10:00 a.m.–5:00 p.m.; Sunday, noon–3:00 p.m.
Time Zone: Eastern Time (EST/EDT), America/New_York
Response Time: 24–48 hours