You may request a return within 30 days after delivery. Please contact us with your order number, the item you wish to return and the reason. Contact us before shipping anything back so we can provide return instructions and the correct return address.
Return condition
For ordinary returns, items must be unused, undamaged and complete with their included parts and original packaging where reasonably possible. Please package fragile stone, ceramic and glass pieces carefully. Keep proof of purchase and a return tracking record. Damage caused by misuse, improper care or ordinary wear is not an eligible ordinary return.
Who pays return shipping?
Ordinary returns: The buyer pays return shipping, including a change of mind or an item that does not suit the intended space. Damaged or incorrect items: Carlisle's Home In the Harbor covers necessary return shipping and provides instructions. Do not purchase return shipping for a damaged or incorrect item before contacting us.
Damaged, defective or wrong items
Inspect your delivery and contact us as soon as you notice a problem, within the 30-day window where possible. Describe the issue and include photographs of the item, outer box and packing material if available. Keep the item and packaging while we review the issue and arrange an appropriate replacement or refund. Nothing in this policy limits rights available under applicable law.
Refund process
After receiving and inspecting an authorized return, we will notify you whether it is approved. Approved refunds are issued to the original payment method within 10 business days of approval. Your bank or payment provider may take additional time to post the credit. Original US shipping is free; buyer-paid ordinary return postage is not reimbursed.
Exchanges and cancellations
For an exchange, contact us so we can confirm availability and the return process. If you need to cancel or correct an order, contact us promptly. We can only make changes before processing or shipment makes them impractical; otherwise the return process applies.
Contact information
Store Name: Carlisle's Home In the Harbor
Address: 1005 Bridge St, Ashtabula, OH 44004, United States
Phone: +1 (440) 964-8000
Email: info@carlisleshome.com
Opening Hours: Monday–Saturday, 10:00 a.m.–5:00 p.m.; Sunday, noon–3:00 p.m.
Time Zone: Eastern Time (EST/EDT), America/New_York
Response Time: 24–48 hours