Shipping area, carrier and cost
We ship within the United States only. Our delivery partner is UPS, and standard shipping is free. We do not offer international or expedited shipping. A deliverable street address is required for UPS service; please check your full address before ordering.
Order processing
Orders are processed in 1–3 business days. Processing days are Monday–Friday, excluding public holidays. Our daily cutoff is 3:00 p.m. Eastern Time (EST/EDT), America/New_York. Orders placed after the cutoff or on a nonbusiness day begin processing on the next business day.
Transit and delivery estimates
After dispatch, estimated UPS transit time is 3–7 business days, Monday–Friday, excluding public holidays. Processing and transit are separate; the typical combined estimate is 4–10 business days from the start of processing. These are estimates rather than guaranteed dates. Weather, carrier disruptions and holidays can affect delivery.
Tracking and address changes
Tracking information is provided when the order ships. Carrier scans may take time to appear. If you need an address correction, contact us promptly before dispatch; changes cannot be guaranteed once processing or shipment has begun. We will help investigate a delayed or missing parcel with UPS.
Fragile items and delivery issues
Our assortment includes stone, ceramic and glass items. Please inspect your delivery and keep the packing material if an item arrives damaged or incorrect. Contact us with your order number and photographs where possible. We cover necessary return shipping for damaged or incorrect items; buyers pay return shipping for ordinary returns. See our Return Policy for the 30-day return window.
Contact information
Store Name: Carlisle's Home In the Harbor
Address: 1005 Bridge St, Ashtabula, OH 44004, United States
Phone: +1 (440) 964-8000
Email: info@carlisleshome.com
Opening Hours: Monday–Saturday, 10:00 a.m.–5:00 p.m.; Sunday, noon–3:00 p.m.
Time Zone: Eastern Time (EST/EDT), America/New_York
Response Time: 24–48 hours